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Frequently Asked Questions

What is Viventi Mode?

Viventi Mode is a U.S.-based boutique for free-spirited, boho-inspired women's fashion — flowy dresses, chic everyday pieces, swimwear, and accessories chosen to help you feel expressive, comfortable, and effortlessly yourself.

Do you offer free shipping?

Yes, we do. Every order comes with free shipping — no minimums, no hidden costs. We believe delivery should be simple, reliable, and worry-free.

How long does delivery take?

Orders are processed within 1–2 business days, and delivery usually takes 5–7 business days once shipped. In most cases, your order will arrive within about 6–9 business days. As soon as your parcel is on its way, you'll receive a tracking link so you can follow it right to your doorstep.

What is your return policy?

Changed your mind? That's perfectly okay. You have 30 days from delivery to return your order, as long as items are unused and in their original packaging. Just contact us at info@viventimode.com and our team will guide you through the process.

How long do refunds take?

Once your return is received and approved, refunds are usually processed within 7 business days. Depending on your bank or card provider, it may take a few extra days for the amount to appear on your statement.

Do you accept exchanges?

Yes, absolutely. If you'd like to exchange an item for a different size or style, just reach out at info@viventimode.com and we'll help you find the perfect fit.

What payment methods do you accept?

We accept Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa. All payments are processed securely through encrypted gateways to keep your details protected.

Is my personal and payment information safe?

Yes, completely. Protecting your data is one of our top priorities. We never store your credit card information, and all transactions are processed through secure, SSL-encrypted systems.

What do I do if my order hasn't arrived?

First, check the tracking link in your shipping confirmation email. If more than 12 business days have passed and your order still hasn't arrived, contact us at info@viventimode.com and we'll investigate right away.

Can I update or cancel my order?

If you need to change or cancel your order, contact us within 12 hours of placing it at info@viventimode.com. After that, your order may already be in processing or shipped and can no longer be modified.

Still need help?

We're always here for you. Send us an email at info@viventimode.com and our friendly support team will be happy to assist. Whether it's about sizing, orders, or anything in between, we're just one message away — we aim to respond within 24 business hours.